Friday, February 09, 2007
Customer service kudos!
Product kudos too!
I've loved my Shure E3c ear bud type earphones ever since I bought them just under two years ago. (They cost about $200 at a high end store in some airport.) They're great on planes, with sound isolation as good as Bose active canceling headsets, and maybe even better high frequency attenuation. They work fine with my iPod and my Mac's audio. Sometimes I wear them just as ear plugs.
About a week ago, one ear died. I filled out the easy-to-find, easy-to-fill-out repair contact form on the Shure Web site and stuffed it in a padded envelope with the phones. There were a couple weeks left on the two-year warranty. Today a brand new pair of E3cs arrived, no charge.
Short. Sweet. Satisfied.
I've loved my Shure E3c ear bud type earphones ever since I bought them just under two years ago. (They cost about $200 at a high end store in some airport.) They're great on planes, with sound isolation as good as Bose active canceling headsets, and maybe even better high frequency attenuation. They work fine with my iPod and my Mac's audio. Sometimes I wear them just as ear plugs.
About a week ago, one ear died. I filled out the easy-to-find, easy-to-fill-out repair contact form on the Shure Web site and stuffed it in a padded envelope with the phones. There were a couple weeks left on the two-year warranty. Today a brand new pair of E3cs arrived, no charge.
Short. Sweet. Satisfied.
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