Wednesday, February 28, 2007
Product that makes me feel stupid
My Nokia N800 shows lots of potential, but it needs major hacking to get it to do simple things. If it frustrates *me*, it is just is not ready for the mass market.
Case in point:
I wanted to turn on the N800's lock mechanism, so it would need a password if it had been sitting idle. I go to Control Panel > Device Lock > Change Lock Code and enter my desired code.
Incorrect code.
So I ask myself, did I already set up a lock code when I was playing with it out of the box? I wrack my brain, but can't remember. So I try every string I usually use, but each time,the result is the same:
Incorrect code.
In frustration, I cruise the Nokia N800 Web site to find that the default Nokia lock code for Nokia products is 1234.
I put in 1234. Incorrect code.
I cycle through all my phone numbers with and without area codes, my social security number, my credit card numbers, each 4-digit group of each credit card number, then each octet, my drivers license number, my drivers license number parsed in different ways, my wife's birthday, our anniversary, my weight, my ZIP code, my previous four ZIP codes . . .
Incorrect code.
How could I be so stupid?
So finally I call Nokia support. Tier 1 sends me to Tier 2, who tells me that the default code is 12345.
And that's the answer. Duh.
In hindsight, the Nokia N800 user guide, spells it out clearly on Page 15. RTFM.
Double duh.
OK so I actually *am* an idiot for not reading TFM. (My techie friends' heads are nodding in vigorous agreement.) But if I am too stupid to figure it out, for sure my non-tech friends won't stand for it.
Case in point:
I wanted to turn on the N800's lock mechanism, so it would need a password if it had been sitting idle. I go to Control Panel > Device Lock > Change Lock Code and enter my desired code.
Incorrect code.
So I ask myself, did I already set up a lock code when I was playing with it out of the box? I wrack my brain, but can't remember. So I try every string I usually use, but each time,the result is the same:
Incorrect code.
In frustration, I cruise the Nokia N800 Web site to find that the default Nokia lock code for Nokia products is 1234.
I put in 1234. Incorrect code.
I cycle through all my phone numbers with and without area codes, my social security number, my credit card numbers, each 4-digit group of each credit card number, then each octet, my drivers license number, my drivers license number parsed in different ways, my wife's birthday, our anniversary, my weight, my ZIP code, my previous four ZIP codes . . .
Incorrect code.
How could I be so stupid?
So finally I call Nokia support. Tier 1 sends me to Tier 2, who tells me that the default code is 12345.
And that's the answer. Duh.
In hindsight, the Nokia N800 user guide, spells it out clearly on Page 15. RTFM.
Double duh.
OK so I actually *am* an idiot for not reading TFM. (My techie friends' heads are nodding in vigorous agreement.) But if I am too stupid to figure it out, for sure my non-tech friends won't stand for it.
Technorati Tags: Customer, N800, Nokia, Stupidity
Comments:
If you really think about this, though, you might reach the conclusion that in this case, optimizing for ease of use is exactly the wrong thing. Otherwise anyone who saw your phone lying on a table could just pick it up and with a few clicks, create a password that could lock you out. That wouldn't make you very happy, either.
Of course, that possibility isn't eliminated by using a standard password... but making things slightly more difficult ( with a standard password) doesn't seem like such a bad idea.
Of course, that possibility isn't eliminated by using a standard password... but making things slightly more difficult ( with a standard password) doesn't seem like such a bad idea.
Yes. The scary thing is that they have several hundred people working on the code for it, and it STILL doesn't work right.
it would be more sensible on part of nokia, if it would have kept it for 4 digit.
there is a altimate weapon to break all these, flash the phone it becomes clean and fresh as a new one.
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there is a altimate weapon to break all these, flash the phone it becomes clean and fresh as a new one.
